Support

Your Control Panel login

CPanel Login

If you find that you can't login call us now on 01-230 3645

Need Urgent Attention??
Create A Support Ticket

Create a Support Ticket

Telephone ( 01 - 230 3645 )
Monday to Friday from 09:00 to 17:30
Email your technical support query to ( support @ thehostingpool.com ) 24 x 7

Create a Support Ticket

1) while on this page the address bar will read " http://www.thehostingpool.com/support/ "

Clear the address in the address bar and replace it with http://webmail.<your-domain-name>

Replace the "<your-domain-name> with your domain URL  i.e. http://webmail.thehostingpool.com

and hit Enter

2) You will be brought to your Webmail Login page

3) Login using your full email address and password and proceed to your mailbox.

If you don't know your email password you should contact your office administrator or IT Support .

If you need to reset your email password you should ask your account administrator of the account to login using the Control Panel link above to reset it for you.

!!NOTE: The administrator of your account cannot see your password. They an only reset it for you.

How to set up your email

Here you can quickly get instructions in setting up your email account so you'll be up and running in no time.

Follow these steps to configure your PC for Microsoft Outlook

Here is how to check for mail in the mail boxes set up for your site.

Please note.. the steps in this guide may differ with various mail programmes and care should be taken when adding a new account.

1. Open Outlook Express programme and select the "Tools" option on the top of the page.

2. On the drop down menu select Email Accounts.

3. On the following page titled Email Accounts, select ADD a new mail account on the menu and click next.

4. Mail Type: Select IMAP or POP and Click Next

5. E-mail Accounts:

Your Name: When someone receives a mail from you, the from "name" will be whatever you put in here. e.g My Company Ltd

NB. This is the ONLY area that allows you to use Uppercase text or Spaces.

All following fields must be lowercase with no spaces.

E-mail Address: People will reply to you using this address.

(info@yourdomain.com)

Account Name and Passwords are provided by thehostingpool. Contact us if you do not have them already.

If you don't want/need to supply a password each time you check your mail, leave Remember Password ticked. - NB. All lowercase text & No spaces

Incoming Outgoing Servers Both the incoming and outgoing boxes are to be filled in with your domain excluding (www.) So in your case it would be just yourdomainname.com or yourdomainname.ie

NB. All lowercase text & No spaces

Once Completed - Click Next

You have finished the wizard - Click Finish

You can now see your account listed.

Click finish

The next time you click send and receive - you should see a window open "checking mail on account for your site."

It is possible to send mail to yourself and this is an effective method for checking the paths are clear and you are receiving your own mail.

Some programmes differ to the step guide given above and care should be taken when installing a new mail account especially when other accounts exist. The process, if correctly carried out should not affect non related accounts. The thehostingpool cannot be held responsible for any errors that occur as a result of incorrect procedure.

However, please don't hesitate to call us if you have any further questions.

Setting up your Android -
Samsung Galaxy S8

1. Before you start

Make sure you have the following information:

1. Your email address

2. Password

3. Username

Internet must be set up before you start this guide.

2. Swipe up

android mail setup screenshot 2

 

3. Select Samsung

android mail setup screenshot 3

 

4. Select Email

android mail setup screenshot 4

 

5. Enter your Email address and Password. Select SIGN IN

android mail setup screenshot 5

 

6. Select IMAP account

android mail setup screenshot 6

7. Enter Username and Incoming server address

android mail setup screenshot 7

 

8. Scroll down and enter Outgoing server address

android mail setup screenshot 8

 

9. Turn off Authentication required before sending emails and select SIGN IN

android mail setup screenshot 9

 

10. Your account is ready to use

android mail setup screenshot 10

Setting up your iPhone

1. Before you start

Make sure you have the following information:

1. Your email address

2. Password

3. Username

Internet must be set up before you start this guide.

 

2. Select Settings icon from Home Screen

iPhone mail setup screenshot 1

iPhone mail setup screenshot 2

3. Scroll to and select Accounts & Passwords

iPhone mail setup screenshot 3

 

4. Select Add Account

iPhone mail setup screenshot 4

 

5. Select Other

iPhone mail setup screenshot 5

 

6. Select Add Mail Account

iPhone mail setup screenshot 6

 

7. Enter the required information and select Next

Note: the Password is case-sensitive.

Your name

Email address

Password

iPhone mail setup screenshot 7

8. Select POP or IMAP and enter email information for INCOMING MAIL SERVER

Note: the Password is case-sensitive

User name

Password

iPhone mail setup screenshot 8

9. Enter email information for OUTGOING MAIL SERVER and select Save

iPhone mail setup screenshot 9

10. Your account is ready to use

Had a major issue with email attack where primary email address was compromised Paul stayed with the issue for over 1.5 hours until we were able to achieve a satisfactory result.
Chris Hill http://www.extraguard.ie