Support

Your Control Panel login

CPanel Login

If you find that you can't login call us now on 01-230 3645

Telephone ( 01 - 230 3645 )
Monday to Friday from 09:00 to 17:30
Email your technical support query to ( support @ thehostingpool.com ) 24 x 7

Create a Support Ticket

1) while on this page the address bar will read " http://www.thehostingpool.com/support/ "

Clear the address in the address bar and replace it with http://webmail.<your-domain-name>

Replace the "<your-domain-name> with your domain URL  i.e. http://webmail.thehostingpool.com

and hit Enter

2) You will be brought to your Webmail Login page

3) Login using your full email address and password and proceed to your mailbox.

If you don't know your email password you should contact your office administrator or IT Support .

If you need to reset your email password you should ask your account administrator of the account to login using the Control Panel link above to reset it for you.

!!NOTE: The administrator of your account cannot see your password. They an only reset it for you.

How to set up your email

Here you can quickly get instuctions in setting up your email account so you'll be up and running in no time.

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Follow these steps to configure your PC for Outlook Express:

Here is how to check for mail in the mail boxes set up for your site.

Please note.. the steps in this guide may differ with various mail programmes and care should be taken when adding a new account.

1. Open Outlook Express programme and select the "Tools" option on the top of the page.

2. On the drop down menu select Accounts.

3. On the following page titled Internet accounts,

select ADD and then "mail" on the small menu.

4. The "internet account wizard" is now active and will ask a series of questions needed for setting up a new account.

5. Display Name: The name that is seen on screen when someone receives a mail from you.

Once Completed - Click Next

NB. This is the ONLY area that allows you to use Uppercase text or Spaces. All following fields must be lowercase with no spaces.

6. E-mail address:

The e-mail address people will reply to you with.

(info@yourdomain.com)

Once Completed - Click Next

NB. All lowercase text & No spaces

7. E-mail Server Names:

Pop 3 server is fine. No changes here.

Both the incoming and outgoing boxes are to be filled in with your domain excluding www.

So in your case it would be just yourdomainname.com or yourdomainname.ie

NB. All lowercase text & No spaces

8. Account Name and Passwords are provided by thehostingpool. Contact us if you do not have them already.

If you don't want/need to supply a password each time you check your mail, leave Remember Password ticked.

NB. All lowercase text & No spaces

Once Completed - Click Next

9. Internet Connection

It is most common to "connect using your phone line" or "use existing connection".

If you use Broadband then it is usually best to select "Connect using LAN"

This is dependent on your internet connection.

If you are having problems getting online - please contact your ISP e.g. Eircom, IOL, Ocean Free etc.

Click Next. > That should be it.

When you click finish you will then be shown the account listed on your machine.

Click Close.

The next time you click send and receive - you should see a window open "checking mail on account for your site."

It is possible to send mail to yourself and this is an effective method for checking the paths are clear and you are receiving your own mail.

Some programmes differ to the step guide given above and care should be taken when installing a new mail account especially when other accounts exist. The process, if correctly carried out should not affect non related accounts. The thehostingpool cannot be held responsible for any errors that occur as a result of incorrect procedure.

However, please don't hesitate to call us if you have any further questions.

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Follow these steps to configure your PC for Microsoft Outlook

Here is how to check for mail in the mail boxes set up for your site.

Please note.. the steps in this guide may differ with various mail programmes and care should be taken when adding a new account.

1. Open Outlook Express programme and select the "Tools" option on the top of the page.

2. On the drop down menu select Email Accounts.

3. On the following page titled Email Accounts, select ADD a new mail account on the menu and click next.

4. Mail Type: Select IMAP or POP and Click Next

5. E-mail Accounts:

Your Name: When someone receives a mail from you, the from "name" will be whatever you put in here. e.g My Company Ltd

NB. This is the ONLY area that allows you to use Uppercase text or Spaces.

All following fields must be lowercase with no spaces.

E-mail Address: People will reply to you using this address.

(info@yourdomain.com)

Account Name and Passwords are provided by thehostingpool. Contact us if you do not have them already.

If you don't want/need to supply a password each time you check your mail, leave Remember Password ticked. - NB. All lowercase text & No spaces

Incoming Outgoing Servers Both the incoming and outgoing boxes are to be filled in with your domain excluding (www.) So in your case it would be just yourdomainname.com or yourdomainname.ie

NB. All lowercase text & No spaces

Once Completed - Click Next

You have finished the wizard - Click Finish

You can now see your account listed.

Click finish

The next time you click send and receive - you should see a window open "checking mail on account for your site."

It is possible to send mail to yourself and this is an effective method for checking the paths are clear and you are receiving your own mail.

Some programmes differ to the step guide given above and care should be taken when installing a new mail account especially when other accounts exist. The process, if correctly carried out should not affect non related accounts. The thehostingpool cannot be held responsible for any errors that occur as a result of incorrect procedure.

However, please don't hesitate to call us if you have any further questions.
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Setting up your Android phone for email

1. Select Mail from the Main HTC Menu.

HTC Desire

2. Select "Other (POP3/ IMAP)" from the "New Account" Menu

HTC Desire

3. Enter your full email address (you@yourdomain.com) and your password into
the required fields and then press "Manual Setup"

HTC Desire

4. Select "IMAP" from the "Protocol" Menu and enter your full email address (you@yourdomain.com)
in the "Email Address" field and the full email address (you@yourdomain.com)
into the "Username" field. Your password should already be filled in for you.

HTC Desire

5. Scroll down the page and enter "mail.yourdomain.com" into the "POP Server"
field and tap "Next" to verify your settings.

HTC Desire

6. Ensure that your username and password have been automatically entered correctly
on the "Outgoing Server Settings", and scroll down to enter mail.yourdomain.com
in the "SMTP server" field. Click Next to verify your settings.

HTC Desire

7. Lastly, confirm a name to refer to the account by in "Account Name" field
and your name in the "Your Name" field and click "Finish Setup".

HTC Desire

8. It will then take you through to your newly setup mailbox!

HTC Desire

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Setting up your iPhone

1. Press to select "Settings" from your SpringBoard.

iphone

2. Press to select "Mail" from the "Settings" menu.

iphone

3. Select "Add Account" from the "Mail" menu.

iphone

4. Select "Other".

iphone

5. Select "POP".

iphone

6. Enter your name in the "Name" field, your full email address (you@yourdomain.com)
in the "Address" field and a description for the account in the "Description"
field.

iphone

7. Scroll down and input the settings for your Incoming Mail Server. Enter "mail.yourdomain.com"
in the "Host Name" field, replacing "yourdomain.com" with
your own domain name. Enter your full email address in the "User Name"
field and your password in the "Password" field.

iphone

8. Scroll down and input the settings for the Outgoing Mail Server (SMTP). Enter
"mail.yourdomain.com" in the "Host Name" field, replacing
"yourdomain.com" with your own domain name. Enter your full email
address in the "User Name" field and your password in the "Password"
field.Click "Finish". Press the "Save" button in the top
right hand side of the screen.

iphone

9. Mail will then check your mail settings. It will verify your settings and
add the email account. Now when you press Mail it will take you to your mail
account.

iphone

10. Press to select "Settings" from your SpringBoard.

iphone

11. Press to select "Mail" from the "Settings" menu.

iphone

12. Select the email account that you have just created.

iphone

13. Scroll down and press "Advanced".

iphone

14. Make sure "Use SSL" is turned "OFF" in both "Outgoing
Settings" and "Incoming Settings". Your set-up is now complete.

iphone

Had a major issue with email attack where primary email address was compromised Paul stayed with the issue for over 1.5 hours until we were able to achieve a satisfactory result.
Chris Hill http://www.extraguard.ie